1. Acceptance of Terms
Welcome to NaX Tools, operated by Rhoneum Enterprise ("Company", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of www.naxtools.com (the "Website"), including browsing, creating an account, placing orders, requesting quotations, purchasing products, and using any services offered through the Website.
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.
2. Definitions
For the purposes of these Terms:
- Website means www.naxtools.com.
- Company means Rhoneum Enterprise.
- Customer means any individual or business purchasing or enquiring about products through the Website.
- Product means industrial tools, cutting tools, machine accessories, spare parts, consumables, measuring instruments, safety products, and related industrial items offered for sale.
- Custom Product means any product manufactured, modified, or supplied according to customer-provided drawings, specifications, samples, or requirements.
- Services include product sales, quotation requests, technical support, custom manufacturing enquiries, file uploads, and related services.
3. Eligibility
You must be legally capable of entering into a binding contract under applicable law. If you are purchasing on behalf of a company or organization, you represent that you have the authority to bind that organization to these Terms.
4. User Accounts
Certain features of the Website require you to register an account.
You agree to:
- Provide accurate and complete information during registration.
- Keep your account credentials confidential.
- Be responsible for all activities carried out under your account.
- Notify us immediately of any unauthorized access or security breach.
We reserve the right to suspend or terminate accounts that contain false information or are used in violation of these Terms.
5. Product Information
We strive to ensure that all product descriptions, specifications, images, dimensions, compatibility information, pricing, and availability are accurate.
However:
- Images are for illustration purposes and may differ slightly from the actual product.
- Specifications may change without prior notice.
- Minor typographical or technical errors may occur.
- Product availability is subject to stock.
Rhoneum Enterprise reserves the right to correct any errors and update information at any time.
6. Pricing
All prices displayed on the Website are in Indian Rupees (INR) unless otherwise specified.
Prices may change without prior notice.
Applicable taxes, shipping charges, handling fees, and other charges will be displayed during checkout before payment.
In the event of an obvious pricing error, we reserve the right to cancel the order and issue a full refund if payment has already been received.
7. Orders
Placing an order on the Website constitutes an offer to purchase.
An order is considered accepted only after:
- Payment has been successfully received (where applicable);
- Stock availability has been confirmed; and
- The order has been approved by Rhoneum Enterprise.
We reserve the right to refuse or cancel any order due to:
- Incorrect pricing;
- Product unavailability;
- Suspected fraud;
- Incorrect customer information; or
- Any other legitimate business reason.
If payment has already been made for a cancelled order, an appropriate refund will be processed.
8. Payments
Payments are processed through secure third-party payment gateways, including Razorpay.
By making a payment, you authorize the payment gateway to process the transaction.
Rhoneum Enterprise does not store your complete payment card information.
All payments are subject to successful authorization by the payment provider.
9. Shipping and Delivery
Delivery timelines provided on the Website are estimates only.
Delivery may be affected by:
- Product availability;
- Manufacturing schedules;
- Courier delays;
- Weather conditions;
- Government restrictions; or
- Other circumstances beyond our control.
Risk in the products passes to the customer upon successful delivery.
Customers should inspect the shipment immediately upon receipt and notify us promptly of any transit damage or shortages.
10. Customized Products & Technical Enquiries
Customers may submit drawings, CAD files, specifications, photographs, samples, or other technical information through the Website for quotation purposes.
By submitting such information, you confirm that:
- You own the rights to the submitted materials or have permission to use them.
- The submitted information does not infringe any third-party intellectual property rights.
Quotations provided by Rhoneum Enterprise are based solely on the information submitted by the customer.
Any changes to specifications after quotation or order confirmation may result in revised pricing, delivery schedules, or order cancellation.
Customized or made-to-order products are manufactured according to customer specifications and generally cannot be cancelled, returned, exchanged, or refunded once production has commenced, except where required by applicable law.
11. Cancellations
Orders may be cancelled before dispatch, subject to our approval.
Orders for customized, special-order, imported, or made-to-order products may not be cancelled once production or procurement has begun.
Any approved refund will be processed using the original payment method within a reasonable period.
12. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy.
Unless otherwise stated:
- Products must be unused and in their original packaging.
- Claims for damaged or incorrect products should be reported within the timeframe specified in our Return Policy.
- Customized products are generally non-returnable unless they are defective or incorrectly supplied.
13. Intellectual Property
All Website content, including logos, trademarks, product photographs, graphics, text, software, layouts, catalogs, and designs, is the property of Rhoneum Enterprise or its licensors and is protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
14. Customer Content
Any files, drawings, designs, specifications, comments, or other materials uploaded by customers remain the property of the customer.
You grant Rhoneum Enterprise a limited, non-exclusive, royalty-free license to use such materials solely for preparing quotations, manufacturing products, fulfilling orders, and providing customer support.
We will treat submitted technical information as confidential and will not disclose it to third parties except where necessary for manufacturing, processing, logistics, legal compliance, or with your consent.
15. Disclaimer
The Website and all products and services are provided on an "as is" and "as available" basis.
Except as required by applicable law, Rhoneum Enterprise disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
16. Limitation of Liability
To the maximum extent permitted by law, Rhoneum Enterprise shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, business interruption, or loss of data arising from the use of the Website or the purchase of products.
Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.
17. Indemnification
You agree to indemnify and hold harmless Rhoneum Enterprise, its owners, employees, affiliates, and representatives from any claims, losses, damages, liabilities, costs, or expenses arising from:
- Your misuse of the Website;
- Your breach of these Terms;
- Your violation of applicable laws; or
- Your infringement of any third-party rights.
18. Force Majeure
Rhoneum Enterprise shall not be liable for delays or failures in performance caused by events beyond its reasonable control, including natural disasters, pandemics, war, labour disputes, transportation disruptions, cyber incidents, government actions, power failures, or internet outages.
19. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.
20. Changes to These Terms
Rhoneum Enterprise reserves the right to modify these Terms at any time.
Updated Terms become effective immediately upon publication on the Website. Continued use of the Website constitutes acceptance of the revised Terms.
21. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.